Warranty Specialist – Windhoek, Namibia

About the role

The International Automotive Group is seeking an experienced Warranty Specialist to support its operations in the Windhoek, Namibia area. The role focuses on managing warranty claims, ensuring compliance with OEM specifications, and supporting after‑sales teams.

Key responsibilities

• Research warranty concerns and prepare customised warranty documentation.
• Review, administer, and submit warranty claims for approval.
• Monitor repair order completion to meet warranty authorisation requirements.
• Handle customer inquiries related to warranty issues.
• Communicate warranty programs and bulletins to all after‑sales staff promptly.
• Maintain compliance with all warranty specifications and OEM guidelines.
• Enter warranty claim data into databases and manage claim submissions.
• Prepare documents for warranty audits as recommended by OEMs.
• Manage a warranty parts store according to OEM specifications.
• Keep accurate records of customer details and warrantor references.

Required profile

• 3–5 years of experience in the automotive industry.
• Background as a Service Advisor, Warranty Clerk, or technical role in the motor sector.
• Strong understanding of warranty processes and OEM requirements.

Required skills

• Experience with DMS platforms such as Automate, Evolve, or ADP/kerridge.

What we offer

• R20k CTC per month, negotiable based on experience.