Porter/Valet – Guest Services & Vehicle Handling

About the role

The Porter/Valet is a full‑time, on‑site position at Gracious Whisp Boutique Hotel in Windhoek. You will be the first point of contact for arriving guests, handling luggage, and managing vehicle parking and retrieval with professionalism and courtesy.

Key responsibilities

• Welcome guests on arrival and escort them to their rooms.
• Assist with luggage handling, ensuring safe transport to and from guest rooms.
• Park, retrieve, and move guest vehicles, handling both manual and automatic transmissions.
• Provide information about hotel facilities, services, and local attractions.
• Support front‑desk operations and respond promptly to guest requests.
• Monitor hotel entrances, direct traffic, and uphold safety and security procedures.
• Maintain a clean, organized lobby and driveway area.

Required profile

• Strong communication and customer‑service skills.
• Professional appearance, reliability, and attention to detail.
• Ability to stand, walk, and lift luggage for extended periods.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Valid driver’s licence with a clean driving record.
• Prior experience in a hotel or similar hospitality setting is an advantage but not mandatory.

Required skills