New Business Administrator

About the role

The New Business Administrator will support customers throughout the order lifecycle, ensuring accurate processing, compliance with Namibian regulations, and a high‑quality service experience.

Key responsibilities

• Provide advanced product and service information to customers.
• Record and process customer orders, selecting appropriate options.
• Respond to basic and advanced customer issues, including returns, exchanges and complaints, and escalate when needed.
• Make outbound calls to prospective customers to develop relationships and gather requirements.
• Enter and maintain accurate data in the CRM system after each interaction.
• Conduct eligibility checks, benefit assessments and fraud screening for new business transactions.
• Act as the first point of contact for technical issues related to New Business and EBQ processes, log IT incidents and provide troubleshooting guidance.
• Analyse documentation for completeness, ensure compliance with Namibian product rules and internal policies.

Required profile

• Namibian citizenship and a Matric certificate (post‑matric qualification in administration or finance is advantageous).
• 1–2 years of administration or call‑centre experience.
• Strong numerical accuracy, critical thinking and ability to work under pressure.
• Excellent written and verbal communication, with a “first‑time‑right” quality mindset.

Required skills

• Proficiency in MS Office and Outlook.
• Working knowledge of Old Mutual systems such as AWD, BANCS, BIZAGI, CMOS and EMS.
• Familiarity with VDR and EBQ processes.