German Speaking Customer Service Representative

About the role

We are looking for a fluent German speaker to join our client’s aviation customer service team in Windhoek. The role involves assisting travelers with flight enquiries, reservations and after‑sales support while maintaining high service standards.

Key responsibilities

• Assist customers with flight enquiries and reservations.
• Manage flight bookings, amendments and re‑bookings.
• Provide professional after‑sales support.
• Deliver exceptional service across all customer interactions.
• Maintain service quality standards and meet performance targets.

Required profile

• C1 proficiency in German (spoken and written).
• Fluent English communication skills.
• Grade 12 / Matric qualification.
• Previous customer service experience.
• Namibian citizen, permanent resident, or domicile resident.
• Willingness to work rotational shifts.

Required skills

What we offer

• Competitive employee benefits.
• Opportunities for career growth within the aviation sector.
• Dynamic team environment.