Digital Media & Creative Services Manager

About the role

The Digital Media & Creative Services Manager will lead NTB’s digital and creative marketing function, shaping integrated digital strategies and overseeing content creation, brand positioning, and audience engagement across web, mobile and social platforms. This senior role ensures Namibia is promoted as a premier travel destination while managing a digital team and related resources.

Key responsibilities

• Develop and execute a comprehensive digital marketing strategy aligned with organisational goals, driving innovation and global reach.
• Oversee website and content management, ensuring accurate, engaging, multilingual content, UX improvements, SEO/SEM optimisation and performance monitoring.
• Lead social media strategy, content calendar creation, audience interaction, sentiment monitoring and analytics-driven refinements.
• Manage the production of digital assets—graphics, videos, animations—maintaining brand consistency and a compliant Digital Asset Library.
• Monitor digital reputation, respond to feedback, manage crises and produce insight reports for continuous improvement.
• Lead a team of digital creators, designers and social specialists, overseeing project planning, budgets, timelines and post‑project evaluation.

Required profile

• Post‑graduate qualification (above NQF Level 7) in digital marketing, multimedia, communications or a related field.
• 5–7 years of digital marketing or creative brand communication experience, including at least 3 years in a managerial or supervisory capacity.
• Preferable experience with digital marketing and CRM systems.

Required skills

• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects).
• Certification or training in SEO.
• Google Analytics.
• Social Media Marketing.
• Content Management System (CMS) expertise.
• Digital project management tools.
• CRM systems.