Customer Service Representative

About the role

Toradex is looking for a motivated Customer Service Representative to act as the central interface with our global customers. You will ensure smooth order processing, provide timely support, and help maintain strong relationships across our international market.

Key responsibilities

• Receive, review and process customer purchase orders.
• Create order confirmations and release shipments based on stock availability.
• Handle product returns, issue credit notes and follow up on overdue or duplicate payments.
• Respond to customer inquiries about pricing, lead times and tracking numbers via phone (English & German).
• Maintain customer master data in the ERP system.
• Support procurement with demand planning and logistics with inbound/outbound deliveries.
• Manage internal stock transfers between multiple warehouse locations to ensure product availability.

Required profile

• Commercial degree or equivalent qualification.
• Minimum 2 years of experience in customer service or logistics.
• Proactive, precise and service‑oriented work style.
• Strong organizational talent, excellent teamwork and communication skills.
• High degree of independence and commitment.
• Fluent in German and English (C2 level).
• Good knowledge of Microsoft Office; experience with an ERP system such as Microsoft Dynamics 365 is a plus.
• Ability to find economical solutions to problems.

Required skills

• Microsoft Office
• Microsoft Dynamics 365 (ERP)

What we offer

• Agile, intercultural work environment with flat hierarchies and an open‑door policy.
• Opportunities for professional development and career growth.
• Collaboration with a skilled, international team in the embedded computing and IoT sector.