Customer Service Agent – Portuguese & English (Remote – Namibia)

About the role

We are looking for a proactive Customer Service Agent who will be the main point of contact for our global customers. The role is fully remote, based in Namibia, and requires fluent Portuguese and English communication.

Key responsibilities

• Respond to customer inquiries regarding prices, product lead times, and tracking numbers.
• Handle inbound phone calls in English (and German when required).
• Maintain and update customer master data in the ERP system.
• Support the procurement team with demand‑planning activities.

Required profile

• Commercial degree or equivalent qualification.
• At least 2 years of professional experience in customer service or logistics.
• Highly organized, independent and service‑oriented.
• Excellent teamwork and communication abilities.

Required skills

• Fluent Portuguese and English (C2 level CEFR).
• Strong knowledge of Microsoft Office.
• Experience with ERP systems, preferably Microsoft Dynamics 365.