Application Support Analyst

About the role

The Application Support Analyst ensures smooth operation of business applications by configuring systems, supporting end‑users, and coordinating releases. You will act as the bridge between users, developers and vendors, continuously improving the platform based on feedback and business needs.

Key responsibilities

• Maintain application configuration, product catalogue, user access and ticketing workflows.
• Gather user requirements and propose system improvements.
• Provide end‑user support, training and create user guides, FAQs and documentation.
• Conduct User Acceptance Testing, write test cases, report defects and manage defect lists.
• Perform sanity testing during software upgrades and plan production deployments.
• Monitor data entry, ensure compliance and coordinate support issues with vendors.
• Create and maintain BI reports and ad‑hoc system configurations.

Required profile

• Minimum 5 years of experience in an IT‑related role, including at least 2 years in application support or ERP analysis.
• Proven ability to manage multiple concurrent tasks and liaise between users and developers.
• Strong analytical mindset, attention to detail and ability to work under pressure.
• Excellent verbal and written communication skills.

Required skills

• SQL
• Business Intelligence (BI) tools
• CRM, ERP, OSS/BSS and SAP platforms
• Software testing and defect identification
• Advanced computer literacy and quick learning ability