Admin Manager

About the role

The Admin Manager is responsible for overseeing all administrative activities that support store operations, ensuring compliance with company procedures and delivering high-quality service across cash handling, customer service, distribution, and the service centre.

Key responsibilities

• Cash controls: verify tender types, enforce void procedures, manage float registers and oversee cash banking in line with the manual.
• Customer service: supervise the Customer Service Department, reconcile vouchers, manage loan items, and enforce lay-by procedures.
• Receiving & dispatch: ensure accurate documentation, quantities and signatures for goods receipt and dispatch, and monitor compliance with policies.
• Service centre: coordinate supplier follow-up, raise credit claim vouchers, schedule driver deliveries and handle scrap, auction and wastage according to budget.
• Inventory & merchandising: maintain product displays, apply FIFO, prevent spoilage, and keep stock replenished and correctly labelled.
• Human resources: conduct interviews, select and train admin staff, manage casual wage procedures and handle disciplinary or grievance hearings.

Required profile

• Proven experience managing administrative functions in a retail or store environment.
• Strong knowledge of cash handling, voucher reconciliation and inventory control procedures.
• Experience supervising customer service, distribution and service-centre operations.
• Ability to recruit, train and develop admin personnel and to conduct industrial-relations processes.
• Attention to detail, organisational skills and ability to enforce company policies.

Required skills