Account Specialist

About the role

The Account Specialist will analyse service, performance and costing data for customers, providing insights to improve profitability and identify joint efficiency opportunities.

Key responsibilities

• Interact with customer departments to resolve operational queries and manage day‑to‑day relationships.
• Analyse service levels, over‑stocking, sales trends and SKU performance, producing regular reports and business review packs.
• Manage product take‑ons and exits, monitor risky expiry stocks and support planning to avoid out‑of‑stock situations.
• Conduct competitive market research and contribute to tactical projects aimed at improving service delivery.
• Lead and coordinate project deliverables, ensuring compliance with service level agreements.

Required profile

• Matric and B.Com in Logistics or related field (minimum undergraduate degree).
• 2‑3 years experience in supply chain, customer experience or commercial roles.
• Valid EB driver’s licence and strong customer relations experience.
• Ability to manage multiple projects in a fast‑paced environment and communicate effectively with stakeholders at all levels.

Required skills

• Proficiency in SAP MM and SAP BW.
• Advanced Excel skills and general MS Office competency.
• Excellent verbal and written communication.