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Skills
Experience
Operation & Administration Coordinator
IFRE / WelHome Vacation Homes
2024-01 - 2026-12
Oversaw daily operations including staff schedules, monthly income reporting and property performance across multiple vacation homes. Managed property listings on major booking platforms, ensuring accurate information and competitive pricing. Coordinated with suppliers and vendors to maintain service standards and generate daily rental rates. Handled guest inquiries and complaints, delivering prompt resolutions to maintain high satisfaction. Implemented operational process improvements that reduced turnaround times and increased efficiency.
Executive Secretary / Office Administrator
Centro Al Manhal by Rotana
2021-01 - 2024-12
Managed executive calendars, coordinated board meetings, conferences and travel arrangements for senior management. Attended high‑level meetings, recorded accurate minutes and distributed actionable points. Screened and prioritized incoming calls and correspondence, ensuring timely responses. Provided comprehensive administrative support, including document preparation and filing. Facilitated smooth office operations, contributing to improved communication and workflow.
Operations Coordinator
Zov International General Trading LLC
2020-01 - 2021-12
Built and managed strategic partnerships with key suppliers and vendors to ensure service reliability. Monitored vendor compliance with company standards and escalated issues as needed. Streamlined operational processes, resulting in improved efficiency and reduced turnaround times. Coordinated daily operational activities, including staff scheduling and performance tracking. Delivered seamless check‑in and check‑out experiences for hotel guests in a fast‑paced environment.
Guest Service Agent
WoodMakers Interior Design LLC
2017-01 - 2020-12
Delivered seamless check‑in and check‑out experiences for hotel guests, handling requests and complaints with professionalism. Ensured high service standards, contributing to strong guest satisfaction scores. Collaborated with front‑desk and housekeeping teams to maintain smooth operations. Utilized property management software to manage reservations and guest data. Assisted in training new staff on customer service protocols.
HR & Admin Officer
ForthWorth Property
2015-01 - 2017-12
Managed the complete employee lifecycle, including file maintenance, payroll processing, and timesheet tracking. Handled visa applications, renewals, and insurance processing for all staff members. Coordinated manpower supply and workforce planning to meet project demands. Processed HR & payroll data, ensuring accuracy and compliance with local regulations. Supported senior management with administrative tasks and reporting.
Languages
English
fluent
Filipino
fluent
Last updated: 1 day ago