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Skills
Experience
Senior IT & ELV Manager (Department Head)
Eagle Hills | BINAA | Marassi Galleria
2022-03 -
Owns technology strategy and governance for multi‑site, multi‑stakeholder environments covering IT, ELV, infrastructure, applications and service delivery. Leads ERP integration, cybersecurity, risk management, DR/BCP and audit readiness across all entities, managing budgets, procurement and vendors. Drives AI‑powered initiatives such as Microsoft Copilot deployment, Power Automate workflow automation and people‑counting analytics, achieving 20 % cost reduction and 99.9 % uptime. Presents performance, risk and transformation roadmaps to executive and board‑level stakeholders.
Manager – IT Operations & Infrastructure
El‑Seif Group (ESEC / ESOM)
2020-01 - 2022-03
Led enterprise infrastructure and operations for large‑scale construction programs including NEOM, ensuring optimal resource allocation and 99.9 % service availability. Directed data‑center and network modernization, introduced virtualization standards and backup/DR solutions across sites. Established security operations cadence aligned with KSA controls and ISO 27001, and standardized enterprise operations with SLA‑driven service management. Managed Oracle ERP operations, system integrations and cross‑functional business unit alignment.
IT Section Head
URC – Abdali Mall Company
2015-10 - 2020-01
Managed day‑to‑day IT operations, infrastructure and service delivery for a major retail and commercial complex, leading a team of five. Executed DR/BCP planning, security management, endpoint protection, IT audits and software license compliance. Oversaw server infrastructure (Windows/Active Directory), datacenter operations and IP telephony (Skype for Business). Coordinated vendor relationships and ensured continuous availability of critical systems.
Languages
English
fluent
Arabic
fluent
Last updated: 3 weeks ago